We're here to help.

The platform is in active early launch with our Founding Brands. Most support requests are answered the same working day, by the team that built the platform — not a support farm.

For brands

For shoppers

If you've used Virtue Mirage on one of our partner brand storefronts and have questions:

• To delete your avatar / Digital Twin: email hello@virtuemirage.com.au with the subject "Delete my avatar" from the email address you used at the brand's checkout. We process deletions within 30 days as required by GDPR and the Australian Privacy Principles.
• To export your data: Same address, subject line "Export my data". You'll receive a structured JSON file plus your rendered avatar image(s) within 30 days.
• Concerned about how your data is used? See our Privacy Policy for the full breakdown. Original photos you upload are deleted immediately after avatar generation — only the rendered avatar lives on.
• Brand-specific questions: If you used Virtue Mirage on a particular brand's site (M.J. Bale, Camilla, etc.) and the question is about that brand's products, returns, or sizing, please contact the brand directly. We're the technology partner, not the retailer.

System status

Documentation

Brand-facing setup docs, the AI Stylist Concierge prompt guide, and API reference will be published as we onboard the Founding Brand cohort. If you need any of these earlier, just ask.